Communication

Things to remember

• Communication is a systematic and continuous process of telling, listening and understanding the official information. There is internal and external communication.
• The act of exchanging information between the people and departments inside the organization is called internal communication.
• Internal communication can be divided into downward, upward and lateral communication.
• The act of exchanging information between individuals and offices outside the information between two offices or organizations is called external communication.
• Oral communication, written communication and symbolic communication are three types of external communication.