Principle of Conflict Management

Subject: Leadership and Management (Theory)

Overview

The first rule of dispute resolution is to prioritize strong connections. Make sure to treat calmly; attempt to establish mutual respect and remain constructive, consider before reacting, listen actively, ensure a fair process, tackle the problem, respect responsibility, utilize direct communication, have the facts, and look for interest.

Following are some of the principles of conflict management:

  1. Relationship: Make it a point to prioritize healthy relationships. Keep things calm, attempt to create mutual respect, and stay productive.
  2. Think before reacting: In a conflict situation, it is natural to react quickly. After all, if we do not act, we may miss out on an opportunity. To successfully resolve conflict, it is critical to think before we respond, examine the options, and weigh the possibilities. The same reaction is not suitable in all situations.
  3. Listen actively: The most crucial aspect of communication is listening. We cannot resolve a problem if we do not hear what the other sides are saying. Active listening is paying attention not only to what another person says verbally but also to what they communicate through intonation and body language.
  4. Assure a fair process: The process of settling a problem is frequently just as important as the conflict itself. It is critical to ensure that the technique of dispute resolution chosen, as well as the procedure for implementing that strategy, are fair to all parties involved.
  5. Attack the problem: Conflict is quite emotional. When emotions are strong, it is far easier to start attacking the other person than it is to fix the situation.
  6. Respect responsibility: Attempting to assign blame merely fuels resentment and fury, exacerbating any existing dispute. To overcome the disagreement, we must acknowledge our share of the blame and abandon the concept of blame.
  7. Use of direct communication: We should express what we mean and mean what we say. By talking around a problem, you can avoid hiding the ball. The most effective method is to employ "i-Messages." An "I-Message" expresses our own desires, needs, or concerns to the recipient.
  8. Have the fact: Agree on and establish the objective, observable factors that will influence the decision.
  9. Look for interest: Positions are usually simple to grasp because we are educated to express ourselves verbally. However, in order to properly settle a conflict, we must first understand why we want something and what is truly significant about the subject at hand.

References

  • www.chegg.com › study
  • communicatingduringconflict.blogspot.com/2004/11/disagreement-motion.html
  • https://www.noexperiencenecessarybook.com/gDVbJ/principles-of-conflict-resolution.html
  • https://scoutmastercg.com › Scout Leader Skills
  • Pathak, Sumita and Sochana Sapkota. A Textbook of Leadership and Management. Bhotahity, Kathmandu: Vidyarthi Pustak Bhandar, 2014.
  • netcommissioner.com/askandy/2006/09/issue-84-mid-September-2006 
  • https://www2.usgs.gov/humancapital/cm/documents/principlesofconflictresolution.doc
Things to remember
  • The first principle of dispute resolution is to prioritize strong connections. Make an effort to deal calmly; strive to establish mutual respect and remain constructive; think before reacting; actively listen; ensure a fair procedure; tackle the problem; respect responsibility; use direct communication; have the facts and look for interest.
Questions and Answers
  1. Make sure that good relationships are the first priority. Make sure to treat calmly; try to build the mutual respect and remain constructive.
  2. Think before reacting: The tendency in a conflict situation is to react immediately. After all, if we do not react we may lose our opportunity. In order to resolve conflict successfully, it is important to think before we react considering the options, weight the possibilities. The same reaction is not appropriate for every conflict.
  3. Listen actively: Listening is the most important part of communication. If we do not hear what the other parties are communicating we cannot resolve a conflict. Active listening means not only listening to what another person is saying with words but also to what is said by intonation and body language.
  4. Assure a fair process: The process of resolving a conflict is often as critical as the conflict itself. It is important to assure that the resolution method to chosen as well as the process for affecting that method is fair to all parties to the conflict.
  5. Attack the problem: Conflict is very emotional. When emotions are high it is much easier to begin attacking the person on the other side than it is to solve the problem.
  6. Respect responsibility: Attempting to place blame only creates resentment and anger that heightens any existing conflict. In order to resolve the conflict, we must accept our share of the responsibility and eliminate the concept of blame.
  7. Use of direct communication: Say what we mean and mean what we say. Avoid hiding the ball by talking around a problem. The best way to accomplish this is to use ‘i-Messages”. With an “I-Message” we express our own wants, needs or concerns to the listener.
  8. Have the fact: Agree and establish the objective, observable elements that will have an impact on the decision.
  9. Look for interest: Positions are usually easy to understand because we are taught to verbalize what we want. However if we are going to resolve conflict successfully we must uncover why we want something and what is really important about the issue in conflict.

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